Over 25 million riders rely on GRT in 2023
Service boosted to meet record-setting demand
Each morning you get up, make coffee, brave the weather, rush off to daycare or work, to appointments or to connect with friends and family. We do too. We're up early, making sure your bus is ready to meet you at your bus stop, and get you on your way.
In 2023, more people than ever chose transit. They chose a more sustainable transportation option.
From January to December, total boardings exceeded
25 million
total boardings up
3 million
since 2019
In September, an increase of customers meant GRT’s bus garages were emptied out as every available bus was used to transport a record number of customers.
To answer the unprecedented demand, GRT used feedback from staff and customers, as well as bus and train customer counts to come up with a plan to increase service where it was needed most.
GRT also worked to graduate more operators and increase the number of vehicles available each day.
After extensive community consultation, service was also expanded in Cambridge in September. The changes brought enhanced connectivity for residents across the city.
Transit riders are now able to get around Cambridge and the rest of Waterloo Region more efficiently with GRT’s reorganized and expanded routes.
In 2024, GRT will be adding over
49300
50,000 hours of new service to meet the record-setting demand.
To keep the community moving, GRT is also working on business plans for conventional and MobilityPLUS services, which will guide growth into the future.